We have helped over 1.2 million people since 2000
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4.3
Hin76
20:27 06 Sep 19
5 stars for this professional company who worked on my remortgage completion. The website was very easy to use and I was kept informed of progress. They were very responsive and answered my queries promptly. I am very impressed with the service I received and would highly recommend! Thank you to all the team involved.
Stuart Dainty
20:28 22 Aug 19
Easy to work with. Made the hole remortgage process accessible and easy. The online case tracker was a really good tool. If we had a question or didn't understand something we could message them out of hours through the case tracker or call them during office hours. Always got a friendly and helpful response. Would recommend.
M Hart
13:23 14 Aug 19
Best service I’ve received from a Conveyancing company. Their online portal keeps you up to date and is a simple and efficient way to review documents. If you have a question you submit it to your case handler, in our case Belinda, and she would respond within one day. Much better than the old school method of calling companies up. Final funds were transferred to me on the day of completion. I’d use them again.
Matt Harris
20:25 09 Aug 19
Enact helped us through a particularly complex remortgage process. They were highly responsive to all of our questions and queries, clear at all times about the process, and knowledgeable. They remained patient and calm throughout - especially where a little hand-holding was required - and were a pleasure to deal with.
I can't speak highly enough of them. In particular, we commend and thank Chloe and Belinda for their handling of our case.
Peter Lange
12:49 06 Aug 19
Great service - all online but with a named person I could message or get a call from if needed. Progress dashboard and document alerts were reassuring as was the activity monitor that showed what was happening at every stage. All documents could be loaded online so no need to send valuable documents by post. Thanks.
rachael niccolls
08:53 06 Aug 19
I remortgaged with first direct from another institution. The whole process was super smooth. I was sent the initial documentation rapidly. I was able to ask for my date of choice due to possible early redemption fees. My husband and daughter not on the mortgage were able to sign a form as they are not financially responsible for the property.
I did telephone about 2 weeks before the planned change and was ensured I would be contacted with completion date which was the date I wanted. I did have 9 weeks from start to finish by choice .
Great service
harlequin234
16:07 24 Jul 19
Possibly the easiest remortgage ever!
The whole process took less than a month from start to finish.
The Enact webpage used to keep you up to date on what is happening is well presented and easy to use, with regular updates on the progress of your case.
Contact details for the person dealing with your case are easy to find on the web page and makes it feel like a much more personal service.
The whole remortgage was dealt with quickly and efficiently by Enact and I would definitely recommend them and use them again in the future
Mark Senior
21:30 23 Jul 19
Enact took me through the legal processes of my remortgage without me knowing what work they were carrying out on my behalf. Thank you Enact. I would have no hesitation in recommending Enact to my own family and friends. A higher level of praise I could not give. Again I say thank you Enact.
H
17:46 11 Jul 19
Thank you Saimanta for your patience and professionalism during this remortgage process. You have provided an excellent service with fast and accurate replies. The Case Tracker worked well and was very convenient. I spoke also with your colleague, Neil, and he too was a pleasure to deal with. Remortgaging is never going to be fun but it was at least professional and smooth.
Singanan K
21:26 08 Jul 19
Very good service. Enact handled our remortgage case very professionally. prompt response. the case worker always provide detailed clarification at any point in time during the process. wishing them all good luck. Surely I will use their service in future when required and recommend to any friends if there is a chance.
Katharine O
18:29 04 Jul 19
We recently used Enact Conveyancing to remortgage our property. We hadn't done this before ourselves so were slightly worried about the process. Luckily Enact made the process entirely stress free - they are by far the best service we have used when dealing with property moves/taking our mortgages.
The online tracker worked brilliantly and made it so easy to keep updated of what was going on without having to take time away from work to take calls. The updates were regular and any queries I made were answered very quickly.
Anyone I spoke to was friendly, helpful and able to break complex info down into layman's terms which I very much appreciated!
Would definitely use them again and recommend highly.
Lokjit Raskoti
08:20 28 Jun 19
Enact Conveyancing service for remortgage:
I am very pleased with the service I received from Enact for my remortgage. Having been frustrated in the past with the mortgage process due to lack of communication and delay response from the solicitor, I did do bit of a research this time before I chose Enact, thank god I did!
I couldn’t ask for more. The whole process went smoothly and there was always sense of urgency shown to complete the process rather than just leaving it hanging. Online portal was brilliant, regular email to check portal on any updates(always looked forward to those email), any questions asked been responded promptly. Most importantly the process was finished on time before I could start losing money on interest by going to variable mortgage with 4.99% APR with the previous provider. Glad I am on new fixed rate mortgage with new provider.
Special thanks to my case handler Natasha Portsmouth.
Highly recommended!
Mark Selby
19:20 27 Jun 19
Enact handled our remortgage. They provided a really efficient service and got everything sorted out very quickly and without a hitch. Their online case tracker kept us up to date with what was happening and when we called them, all the staff were friendly, polite and able to deal with our query exactly as needed. Very impressed with enact and would highly recommend them.
Keith Garrity
17:50 07 Jun 19
Brilliant service. I had stayed with my previous mortgage lender for several years as I thought it would be very difficult and time consuming to switch. Enact were offered to me by my new lender and the process from start to finish was very quick and easy. Everything was done online and I was notified by email when there were any progress updates. Any questions I had were answered fully and promptly over the phone and I was able to transfer to my new lender by the date I requested. Well done Enact and thank you for your help
Mr Pukcle
07:26 06 Jun 19
Flawless, as Remortgages proceed, our 2nd this year so far, with us wanting to forget the 1st, what a difference, with this Remortgage being by far the easiest and best service we have been fortunate to have, easily within the last few years.
Nothing was a problem.
All times we needed to contact enact; their response always swift, precise and just so very professional, which is the exact way Mortgages should be, the Professionals taking all the stress out of the process!
We'll definitely try and use their service again, and why not, they were simply excellent!
(P & C Spencer)
Sandip Patel
19:53 04 Jun 19
We found Enact Conveyancing to be extremely professional when we used them in our recent remortgage case with the Coventry Building Society. They were very helpful, polite, knowledgeable and most important of all... very prompt in dealing with our case. We would highly recommend Enact Conveyancing as their overall customer service is brilliant! I wish that all banks and building societies had Enact Conveyancing on their panels! Keep up the great work Enact. Thank you, we look forward to using your services again in the future.
Clive Williams
12:12 04 Jun 19
A truly effective, fast and painless way to complete my remortgage. Every member of staff I spoke to were friendly and helpful. I was kept informed and up to date throughout the process. No issues whatsoever. Very easy to use the online portal service, and uploading documents was a doddle as well as instant. Much better than having to send documents via the post.
Darren Sandford-West
08:51 04 Jun 19
We recently took out a mortgage with First Direct to undertake some works to our home. As usual working with First Direct is so easy, but they have now found a 'just like us' conveyancing partner in ENACT. The whole process was effortless using a personalised portal with clear indications as to documents received and/or requiring action, easy communication with our case worker and a simple but effective 'progress on our case' %. Fantastic and swift service all round.
Carolyn Maple
19:15 28 May 19
This was a quick and efficient service, the team are all friendly and knowledgeable. I very much liked the convenience of doing it all on-line, but whenever there was a question or a query, they were always quick to respond either by message through the portal or on the phone. Thanks Joe, very helpful young man!
Leanne Stewart
11:36 24 May 19
Could not have asked for a better service during my remortgage process.
Excellent communication from staff, any queries answered promptly.
The portal is fantastic enabling me to upload documents at anytime and communicate with staff. I will be recommending Enact to family and friends.
Stella Wallace
19:59 22 May 19
I am 100% happy with the service I received from Enact. They were efficient, responsive, quick, and very polite. I've been a property investor for 30 years so I'm used to the conveyancing process for mortgaging/remortgaging/buying and selling. I can honestly say Enact are among the very best conveyancers I've used in all that time. I don't know why some of their reviews are negative - we can only speak from our own experience - but I'm guessing that some people don't understand the process, or maybe they don't have the necessary documents/information ready to provide when they are asked for. Either way, I am really impressed.
Paul Daniel
19:50 22 May 19
A First rate service, the online portal was very easy to use, & to upload documents to.
I received a response from my Case Handler as soon as he had received the documents, and any requests for paperwork to be uploaded were made first thing in the morning, which meant I could get documents sent off to Enact, then get on with my day.
A pleasure dealing with Enact from start to finish & the process was completed very quickly.
Would recommend to anyone!
Jo Cat
11:31 18 May 19
Very helpful staff, our transaction wasn't entirely straightforward at some points, and at every step when we needed an update or talking through the form filling process someone was on hand to help and guide us. Trust worthy and professional, and completed our mortgage for us swiftly and quicker than we expected. Highly recommended. We would use enact again.
Rachel R
18:13 29 Apr 19
Fab experience using enact for my remortgage! Everything went smoothly and quickly and was hassle free. The online portal was great for regular updates to keep me posted on the progress, and I even had a named contact who was very easy to speak to online and replied quickly to my messages. Would definitely use enact again! Highly recommended!
ROGER CLARK
10:02 24 Apr 19
I recently instructed Enact to organize a remortgage
The professional service was precise,quick and friendly.
Telephone calls were answered promptly and efficiently.
Receptionists and case officers were well versed with any issues.
I would use Enact again and thoroughly recommend
With Best Wishes Roger Clark
Beverley Buckley
04:18 23 Apr 19
During the process of applying for a remortgage I was contacted via email about the company enact, who would be handling my case. Dubious as I always have been I was concerned as to who this company was and wondered how they got my details. I quickly realised that they were a legit company acting on behalf of the bank that was dealing with my mortgage.
All the contact from enact was via email except for mail via post when it came to signing the papers at the end. This was perfect for me because I hate being bombarded with post and mail. I was updated via email whenever there was an activity on my account, thus I was prompted to sign in and basically 'check out' the progress. This was an amazing service which meant that I did not have to worry or concern myself with the progress, not even in the slightly; and I'm a born worrier.
I had the need to contact enact once via phone as I was unsure how to complete a particular question, the support was precise, to the point and the gentleman was friendly and professional.
To top off a great service, my mortgage deal was completed in the timescale specified.
On of the most straight forward hassle free service I have received in a long time.
Thank you enact for a brilliant service from start to end. : )
Andrew Norris
19:32 03 Apr 19
Enact were the appointed Legal Services firm for my Buy 2 Let Re-mortgage application via Godiva Building Society. I had not used Enact before but I was aware of them from previous career in UK banking. Enact were easy to deal with via their portal , with clear and easy options to view documents and follow the progress on my case on-line. James my case handler responded both quickly and professionally on the couple of occasions, I needed assistance. Overall I was highly impressed with Enact.. and would happily recommend their services to my friends and family should the future need arise.. Well done ...
Rod Hallworth
14:36 27 Mar 19
We have just completed our remortgage and the process from mortgage offer to completion has taken 10 days which I think is testament to the streamlined process procedures Enact have in place. Our case was handled by Amy Alton who kept us updated with progress every step of the way and, on the odd occasion I had a query, Amy responded quickly and effectively.
Whilst our lender engaged the services of Enact I would have no hesitation in recommending them to anybody, they have been fabulous.
Many thanks!!
Julie Hall
22:39 15 Mar 19
Fantastic service. Kept me updated at all times. Everything was explained clearly and in a language that I understood. Whenever I rang to find out anything everyone was so polite and helpful. Amazing team. Thank you all so much. You made what could have been the most stressful process so easy and smooth.
Would highly recommend this company to everyone.
Chris Hull
06:45 13 Mar 19
Enact have been dealing with my remortgage over the last 3 months and I have found their service to be 1st rate. The on-line platform means I could deal with correspondence at a time that suited me, the platform told me exactly who was dealing with my application at any given time and the information I received kept me fully updated throughout the whole process.
I would highly recommend Enact if you are looking for a professional, effective company.
Anna Lawrence
16:22 08 Mar 19
I used Enact Conveyancing whilst changing my mortgage over, it was effortless on my part, had no issues and i was kept up to date through the whole process using the online service. I was sent regular emails with new activity. I pretty much didnt have to do anything. Faultless service and would highly recommend to anyone.
Rob Ezekiel
14:47 08 Mar 19
Dealt with Enact as part of a remortgage. The lender appointed them to act on the legal work. Found them to be very responsive and extremely quick. If the case handler isn't available you always have someone to speak to. Their online portal was helpful. It provides a status update which increases in % as the process moves forward and also allows for you to message the case handler and upload documents. The whole process took less than 3 weeks. Very impressed!
Karen Kent
09:51 27 Feb 19
These guys were appointed by Nationwide to do the conveyancing on my re-mortgage. It was small value so straightforward, but even so was done with speed and efficiency.
There is an online progress tracker that not only tells you where you are in the process in more or less real time, but enables the sending and receiving of documents and other information, and the ability to message or arrange a Skype call with the person handling your case. You also get email and text alerts every time there is progress so you don't have to keep checking it.
Would definitely use them again if the need arose.
John Matthews
19:07 21 Feb 19
Absolutely no problem recommending this company to any one remortgaging there home. I have used them twice in a very short period of time and on both occasions have scored a 10 out of 10. I have already recommended them to my daughter as she is looking for a new home.
Thank you Enact for trouble free help
Cheers John Matthews
Helen Taylor
22:13 18 Feb 19
I can highly recommend Enact ,they were very clear and precise with all communication. There were follow up telephone calls and emails to ensure all was moving correctly and if there were any questions. The paper work was easy to complete and where there were precise instructions to complete a form there were examples to make sure you could understand.
When speaking to any member of the team they were always polite and professional and answered any concerns .I can't recommend them enough.
Lynne
11:21 13 Feb 19
This Company came with the free legals package of a remortgage. I hadn't come across them before but the remortgage was handled efficiently and fairly quickly - 4 weeks - so I have nothing to complain about. Maybe a little duplication of correspondence/emails but nothing detrimental. I would definitely use them again.
Mark Ingleby
10:27 12 Feb 19
Every step of the mortgage process was explained clearly with the paperwork that was delivered and when I did call for any information the staff explained things in a clear way and checked I understood the process. I also received text messages throughout the process keeping me up to date with each stage. Very good service.
Judi Craddock
15:09 06 Feb 19
I used Enact for my re-mortgage (the lender included their services as part of the re-mortgage deal). Being able to do most of the paperwork and correspondence via a secure on-line portal made the process really easy and efficient. The re-mortgage was completed on time and with the minimum of fuss - perfect!
Palmers Builders
13:04 06 Feb 19
Excellent service provided all the way through our remortgage. We we're kept informed of any developments regarding the process and always in a professional and efficient manner. We would definitely recommend Enact to friends and family!
Mark Manning
13:25 01 Feb 19
Excellent service throughout my remortgage transactions. The online tracker made the whole process easy to follow and resulted in first class communications. All the staff I spoke to were courteous and professional, on every occasion. I would thoroughly recommend Enact to anyone wishing to experience a stress free experience accompanied by excellence in customer service. Well done everyone and thank you.
Sumit Giday
21:49 17 Jan 19
Had a great experience with them for a remortgage. Online platform was a breeze to use and updates were regular on there. Made it clear that time was of the essence with the remortgage was I was already on a variable, this was taken into account as paperwork arrived promptly, processed in good time and the completion date set far earlier than expected. Well done.
Ian Lundell
14:07 15 Jan 19
A pleasure to do business with. Enact did all the work and made the remortgage process painless. Answered all questions straight away, provide pertinent info and Lydia who handled the case was brilliant. Would recommend to anyone who wants to make their lives easier.
ALEX LEACH-ASLAM
15:43 14 Jan 19
Just completed my remortgage through enact. The process was straight forward and efficient. Very little contact was necessary as enact handled everything on my behalf. Very happy with the service and being able to track at my leisure put my mind at ease.
I will definitely use this service again and 109 percent recommend.
Vivienne Rogerson
11:42 08 Jan 19
Really impressed with the service. Most of it is done online so you can see how things are progressing, upload/download documents and send messages. When I did phone the office the staff were very friendly and helpful.
Penny Hewitt
13:43 04 Jan 19
Really happy with the speed of response. Less than 3 weeks from the day we started dealing with enact until our mortgage funds were released, including the Xmas break. Regular updates on progress online, quick response to messages, overall a very satisfied customer. Thank you
richard whitehead
14:51 03 Jan 19
Superb customer service, easy to get through and never transferred to another person or team. Enact make you feel like you are their only customer. Really glad Enact sorted our my mortgage. Thank you ever so much.
MTorbati
17:17 19 Dec 18
This is the first time that I have received such an excellent service on an important financial matter such as moving mortgage to a different bank. At stressful times like this, one needs plenty of timely, accurate and expert advice given in simple terms that is palatable to a layperson. This is what I received from Enact. The webpage is fantastically straightforward and helpful and you can always talk to an adviser with a direct call without going through cumbersome stages. I wish I could get a similar service for my other financial matters.
Scott Barrett
13:47 19 Dec 18
Enact have kept me up to date at every step or my remortgage using both emails and their excellent online tracker. Any questions were answered immediately, even close to business closing times. Never thought this could be so easy.
Friendly, polite, helpful and a great service with no hiccups or unexpected costs.
Highly recommended.
Sanjeev Sudera
14:43 07 Dec 18
I like using the Enact portal. I received an e-mail directing me to the portal and communication was clear and concise.
It was simple and very straight forward.
For me this could not have been any easier.
Petra Dandy
20:20 25 Nov 18
From start to finish my experience with Enact was totally stress free !
Rebecca & Lucy made it happen and with their assistance & quick responses made my remortgage go through from start to completion within 2 weeks!
They both responded to my questions within minutes & put my mind at rest by both messages on the Enact app & by phone!
I would definitely recommend this company to act on our behalf again should the need arise & I most definitely would recommend them for anyone else to use!
Thank you so much for a fantastic service they gave us!
Taste Today
11:20 23 Nov 18
A totally painless way to remortgage, (in my case). Quick, efficient and professional. The online portal ensures that you a kept completely in the loop as to how everything is progressing and if you email or ring with a question it is answered very promptly. Hopefully this is my last ever mortgage but I shall be recommending them to all and sundry.
Natalie Hurst
09:48 16 Nov 18
Enact have an online tracker so you can always see what's going on at any time. The team are quick to reply to messages that you leave on the tracker so you don't have to waste time on the phone. Can't recommend them enough. They made my transfer of equity and remortgage a stress free experience. And their costs were really reasonable as well.
Anne Dickens
16:27 06 Nov 18
I can't recommend highly enough. Brilliant service. I really liked being able to track everything online without the needs for back and forth emails, etc. It is quick, safe and secure. I would definitely use Enact again in the future. Paige did a brilliant job. Thank you.
Angus Hart
10:42 30 Oct 18
We used Enact for a remortgage and found then very professional. The communications were quick and simple to understand. If we asked a question on line there was an answer within 15 minutes. Everything went smoothly saving so much time over other companies we have used in the past. We would, and have recommended them to friends and family. we recomend Enact.
Martin Hodgkins
14:48 24 Oct 18
ENACT were excellent, they were efficient and professional and their website allowed me to log-in to keep up to date with the progress of my re-mortgage. This meant I could upload and download documents and fill in forms quickly and easily to make sure everything ran smoothly. Nice friendly people too.
Sara Helm
15:53 22 Oct 18
Absolutely first rate service. Highly recommended. The process took less than a month from opening our file to completion. The Tracker service was excellent and very clear, text and email updates as we went along and a very useful messaging service. Cannot thank the team at Enact enough for their efforts. Would definitely use them again.
Gareth Murphy
09:07 13 Oct 18
My experience from start to end was absolutely fantastic. A brilliant online experience delivered efficiently and with no fuss. Everything went smooth with paperwork and cheques landing the next day. Friendly staff too. Would highly recommend. Thanks Enact
Mike Leneghan
21:06 08 Oct 18
Great service from start to finish.
Contacted early about my re-mortgage and once all forms, etc, we're filled out, they took care of everything.
I looked around myself but could not find a deal better than the great one they recommended for me.
A smooth transition and I can look forward to next time with full confidence in Enact
Greg Davies
14:05 04 Oct 18
From start to finish I was kept informed with the progress of my mortgage application. Any issues needing my input were brought to my attention immediately so I could address them promptly. Any questions I had were answered quickly and helpfully.
Overall a very efficient, helpful and personal experience and I would highly recommend Enact.
Susan Robinson
10:27 19 Sep 18
Very impressed; excellent service from Enact who dealt with the legal side of my remortgage which was completed efficiently and without fuss or delay, so no stress! Good online portal for tracking progress and sending messages/receiving documents. Responsive team who reply promptly to any queries or questions, and keep the client informed on progress. Received phone call at the start introducing themselves and explaining the process, which was helpful. They also answer the phone quickly! Very client-focused. Others in the profession could learn from these people.
Ian Smillie
11:15 18 Sep 18
Very professional, online portal is great making the sending of documents so much easier. Communication was excellent and the progression tracker is great. Delays can be frustrating but you have to allow for the response times from any other parties involved. I found that Enact kept me up to date with all aspects of the transaction. Highly recommend.
Lorna Lindsay
20:18 11 Sep 18
Its been a while since I had to mortgage a property and so much has changed in those years! However, using this system was great, easy to use and straightforward. Enact were always on the ball with information and when I asked questions they were quick to respond. Really pleased with their service.
Rob Gratton
05:50 24 Aug 18
Recently used Enact for a remortgage and a new purchase that was complicated to say the least. Throughout the process communication was excellent the level of service was beyond what was expected and the price extremely reasonable. Big thank to Richard Black & Luke Robinson in the Commercial Team who looked after us. Highly recommend and I look forward to working with you both again soon.
Lynn G
14:24 16 Aug 18
Excellent service given during a complex conveyance, we had absolute confidence at all stages, were kept informed of the process throughout and given clear, concise explanations at all times. Prompt response to both email and telephone calls. Will not hesitate to recommend and use again!
Both Richard Black and Luke Robinson were very approachable and professional.
Mary Hickey
09:36 16 Aug 18
I thought the process and the service was very good. The staff were very friendly, kind and helpful. Everything was done on line which gave me a very steep learning curve in getting information from one place to another , but I was helped with this which made it less painful!! The only criticism I have is that towards the end of the process I was left waiting for news and had to ring up a few times to find out what was going on. Each time new information was required which made me anxious, but everything was dealt with speedily after that. I think this was because I was given a new case manager. All in all I am as happy as can be with the people I spoke to and with the process. I would recommend your company very happily.
Maria Reeds
12:24 13 Aug 18
Everything set up very quickly. The whole process was painless and virtually all done on line. Any paperwork was sent out promptly. Every time there was movement in the process an email was sent. If we had a question we sent a message and got a reply by the next day. Thank you for a stress free process.
Dan S Graham
09:24 13 Aug 18
Very impressive, efficient, and prompt service. I was initially dubious of their website's update/contact system, but this worked incredibly well and it kept me updated at all times. Their paperwork was clear and straightforward, and their response rate to my queries was very good. Pretty much as good as it gets from a non-local conveyancing firm.
cath gardiner
12:19 02 Aug 18
Enact came as part of a mortgage package. The remortgage circumstances were not straight forward to say the least and also involved liaising with an uncooperative out going party. Enact were great. They persevered, ensured I was updated clearly about what was happening. They answered messages through their portal quickly. I'm not the most technically gifted but even I managed to upload documents. Completion happened when they said it would. Equity transfer team were great. Would recommend. Many thanks enact.
Gareth Donaldson
12:43 24 Jul 18
Excellent service from Enact with our remortgage that has just completed. Right from the start I received a phone call introducing themselves. The online portal is brilliant, it allows you to view documents and messages as well as see how many times your case has been looked at & what percentage has been completed. I had a query regarding the mortgage deeds so decided to send a message through the portal. Now usually from other companies you never get a response so I was skeptical, but I received a reply within the hour. The whole transaction was smooth and quick. I would recommend Enact to anyone wishing to use their services. Fantastic from start to finish. First class service!
Michelle Barron
11:57 23 Jul 18
I did not choose to use Enact, but was assigned Enact to deal with my end of term remortgage....and I have no complaints at all. Although my circumstances were as straight forward as expected, I was kept in the loop at all times, I never needed to make contact to find out how things were going. The online tracking portal is great. On the occasion I did send a message through the portal, I received a prompt response. Thank you to all the team at Enact.
Jasmin Kaur
22:14 11 Jul 18
The service provided by Enact Conveyancing was really professional, fast and effective. They made what could have been an otherwise stressful experience, very positive and pleasant. Their online tracker system really is the best tool which is always there to allow you to track your progress whenever you feel the need and it really helps put your mind at ease throughout the entire process. It was a pleasure to use their services and I would definitely recommend to others.
Carrie Maris
19:33 29 Jun 18
Dealing with conveyancing professionals on a daily basis, through my job, and having little faith in any, I was amazed at how swiftly and easily my own affairs were sorted by enact. I had all I needed at the touch of a button on my PC through "my account" and was kept informed all the way. Took less than 7 days for my re-mortgage to be brought to a close with all money in my account and deeds placed with new mortgage provider (Nat West). Commend both Nat West and enact.
Angela Hodgson
08:17 26 Jun 18
Very efficient, timely and professional. Enact were appointed by the lender when we re-mortgaged. Everything they said they would do occurred on time as and when they informed us. We were kept up to date at all stages of the process. All communication was handled with courtesy and professionally. Totally worry free and no stress! Highly recommended.
christopher conway
23:19 09 Jun 18
I needed to get my property re mortgaged and I was lucky to find enact conveyancing .
The minute I started with enact I knew they were on the ball super efficient kept me informed every single step with on line information and phone calls.
Let’s put it this way I was a bit of a Dunce with a capital D they were always polite and explained everything so it was easy to understand.
A heavy load has been lifted off my shoulders.
I want to thank all the boys and girls of enact for being thoroughly professional you are my super heroes. Thank you,Thank you,Thank you a thousand times.
My advice to anyone looking for a mortgage or to remortgage is got to be enact conveyancing your first choice
Hugo Fay
10:36 06 Jun 18
Thank you for providing me with such a seamless, fast and professional service. The remortgaging of my buytolet property was vital and time-sensitive. Past conveyancing experiences have been plagued with delays and unnecessary questions. Enact was incredibly quick dealing with the new lender and everything went through without a hitch. I was delighted with their online updates and no fuss approach. Always easy and pleasant on the phone. Highly recommended. Thanks again.
Debbie Barnes
09:45 04 Jun 18
Our recent re-mortgage was dealt with very efficiently by Enact Conveyancing. Brilliant friendly service. I was impressed with the on-line case tracker which allowed me to message the case handlers and view the documents as they were uploaded. I could highly recommend them.
James Moore
14:43 30 May 18
I am currently going through the process of remortgaging with Enact providing conveyancing services as part of the deal from my lender. Initially the service was good, I received an introduction call and the paperwork in a timely fashion. Unfortunately, things haven't remained quite so positive.
Having called last week asking for an update (as I hadn't had one for weeks, this could partly be down to the lender being slow too) I was told that they were only waiting for the redemption certificate from my current lender. Today, exactly one week later, I called again to ask for an update (a theme occurring...) and was told they had the redemption certificate, but they didn't have the mortgage deed on file!?
The worst part about it, this will more than likely cost me £800 (the difference between my current mortgage and the new one)! All I'm told they can do about it is check if the mortgage deed is in the post room or re-issue it... I guess one can only hope that it miraculously appears and things move forward quickly.
I have emailed Enact asking for an explanation and the process of claiming compensation if I do suffer a financial loss due to their error.
UPDATE: Having been contacted by Enact after writing this review, they have apologized for the situation, sent a new mortgage deed in the post and requested a next day completion for our remortgage, which I'm happy to say completed one day before I would have suffered a major financial loss. Their response was good, but the situation shouldn't have happened in the first place. Due to their positive response I have changed my review from 2 stars to 3 stars.
Claire Hawkins
19:15 26 May 18
Our remortgage was dealt with effectively and quickly. It was very easy to keep a track on the process using the online tracker system. Any concerns I had were dealt with professionally and all staff were polite and friendly. Also it was very easy to contact them on the telephone and they were always willing to help. A great all round service at a very reasonable price. I would definitely recommend them and use again if necessary. Thanks everyone for all your help.
Carl Hickman
09:36 21 May 18
Excellent service. The team were very helpful and supported with everything that was needed and required. I had an early redemption penalty and they ensured nothing happened until this was clear/finished. The mortgage went through with no problems and I would use these again in the future.
Karen Stokes
23:20 16 May 18
I thought originally as the process was paper based, it would be less efficient than using the online portal of another conveyancing that the mortgage provider had allocated to me for another mortgage I was securing at the same time, however how wrong I was.
The process was extremely efficient. Just one hiccup in that Enact refused to email me a document and said they could only post it. We paid for recorded delivery and it has still not arrived to this day. Eventually they then did email the document. This caused a lot of unnecessary stress and was ridiculous in this day and age as it was obviously more secure than the post on this occasion
Once papers signed, everything then went smoothly & efficiently. Professional and helpful staff on every occasion I telephoned.
I would recommend using Enact
Kris Vee
17:50 11 May 18
Great experience. It was fuss free and super simple. The mortgage went through in no time at all and I`m more than happy with the service provided. Would happily use again if i had the money to buy more houses!! 🙂
Tim Welch
13:38 26 Apr 18
After initially being told that a remortgage and tranfer of equity could take 6-8 weeks I was very concerned. But after explaining the urgency of the request I got an immediate response. Brogan and Luke were incredibly professional, polite and responsive and the whole process was completed in 9 days. That took a lot of commitment from us too but the team at Enact certainly responded really well to the urgency of the request. Top marks for a great job!!!!!
Julie Artess
20:57 16 Apr 18
Absolutely brilliant service conducted in a professional manner. Very responsive to phone calls and emails keeping you up to date every step of the way. The best conveyancing service I have ever used and would recommend with no hesitation. Well done!
SEAN LLOYD
18:21 11 Apr 18
Excellent from start to finish, completed in a couple of months and no stress involved at all. We will definitely use Enact again when our mortgage deal is up for renewal. We can highly recommend.
Maran White
15:26 07 Apr 18
This is the third time I have used Enact and each time the experience has been superb. I am amazed to have had the same level of professionalism, friendliness, patience and expertise from each person I have dealt with. There must be some great in service training going on. With having multiple rented properties it can be difficult to keep track of remortgaging each one. Always a relief to find that we have Enact being used by the mortgage company. Thank you everyone at Enact!
Michael Fernando
12:30 04 Apr 18
Flawless from start to finish. I used Enact Conveyancing as they were recommended by my re-mortgage provider for a recent transaction. Ordinarily I am wary of using Panel Solicitors and prefer to use my own but I need not have worried. Enact, and my file handler Kay who deserves a special mention, were the epitome of professionalism. Everything was explained clearly, they dealt with the process efficiently and politely. Well done Enact, you are a credit to your profession.
delete delete
21:51 22 Mar 18
So impressed with Enact. They were so professional, from the first contact down to our last. Really efficient and so quick in any correspondence, informing us of every step along the way. The while process was quicker than expected and we were informed how long things would take which was always exactly as advised. Cannot rate this company and their staff highly enough. Would definitely use again should this be required in the future. Thank you to all at Enact you were brilliant.
Karen Smith
19:34 18 Mar 18
A brilliant service .all staff dealt with any queries very efficiently and in a helpful manner. The team worked hard to quickly turn the paperwork round so we could complete quickly .Very impressed and would highly recommend. Well done!
Ellie Wait
12:53 16 Mar 18
We were extremely impressed with the whole process of remortgaging. It had been a long time coming for us and everything was very easy and swift with no hiccups along the way. Anyone involved in our case dealt with us politely and quickly. We didn't choose to use Enact, as our new mortgage with the Halifax was dealt with through a fab financial adviser. But so pleased it was with you and would most definitely use you again or recommend you to friends.
Gary Wares
16:39 13 Mar 18
Used Enact for a remortgage and I have to say that I have never experienced a process so easy for something as big as refinancing your house. I spoke to them only once, other than that the whole thing was handled swiftly and efficiently and even met a very tight deadline. Great service!!
Pali Saini
12:46 09 Mar 18
My recent experience with Enact to complete my remortgage appointed by my new lender Birmingham Midshires was exceptional to say the least. Each stage of the remortgage process was promptly and efficiently dealt by the individual case adviser assigned.The completion date was far sooner than I expected and funds were transferred immediately , without delay or any hassle. Very impressed and can highly recommend any future clients
Vicki Mason
13:03 07 Mar 18
Highly recommend Enact, especially for their online chat service (as someone who prefers doing everything online!) Very efficient responses and no problems whatsoever. Kept me informed throughout my remortgage. Many thanks!
carl sargent
10:06 07 Mar 18
Free with mortgage deal, Best free thing I've ever had.
Quick to respond to my messages.
Made the whole process quick and painless.
Peace of mind being able to login when i had a question or just wanted to check on the progress.
Will demand to use them next time.
Zosia Mellor
15:48 07 Feb 18
Enact recently advised me on securing a remortgage on a property that I have let for eight years. I found the company very helpful, prompt and skilled in securing an advantageous package. They were also intelligent in reviewing my assets and advising on a way forward to release equity. I would warmly recommend Enact to anyone in need of mortgage advice.
Victoria Bird
11:25 24 Jan 18
I recently was put in contact with Enact to complete my remortgage and I cannot praise them enough. Every time I called my call was answered promptly and whomever I spoke with was able to answer my questions straight away. They completed sooner than firstly quoted and funds were transferred immediately , without delay or any hassle. Very impressed and can highly recommend.
Renata Wojciechowska
14:55 14 Jan 18
Amazing company. They helped me when I was moving mortgage to another bank and this could not have been smoother. Clarity, communication and online grid with all the processes that helped me to see everything on one page. Every time I spoke to somebody, they were well informed, helpful and very patient. Before re -mortgaging I was afraid about all the paperwork/calls etc. and I was proven wrong. Many thanks!
Matthew Pinder
19:49 08 Jan 18
Enact Conveyancing recently acted for me when I remortgaged. I found the staff very friendly and professional. The whole process was the most straightforward I have experienced. The online tracker was a great way to be kept informed and check the progress. The remortgage went through on schedule, without any hitch.
I would gladly use again and highly recommend their service.
Jude Williamson
18:15 08 Dec 17
I used Enact a couple of months ago when I was remortgaging. They were absolutely brilliant! I really can’t praise their service highly enough! Everything was handled very quickly. Loved the online tracker for keeping up to date with everything. I spoke to a young lady on the phone who handled my enquiry professionally and quickly - she was lovely. I give you guys 5 stars!!
Janine Ev
13:26 05 Dec 17
FAB**
I used ENACT for my current sale, which I have just exchanged on.
The online case tracker is superb! Allowing me to follow my transaction clearly without worrying about going without regular updates.
Our case handler was fantastic always keeping us in the know, couldn't fault the service at all! Moving house is always the most stressful time but I had full confidence in the team at ENACT they always put me at ease and will definitely be using them again!
Rebecca Newbold
17:20 30 Nov 17
We recently remortgaged a property and Enact provided an excellent conveyancing experience. Communication through the intuitive online tracker was really efficient and a great way to be able to monitor progress. Our case handler, Georgia, was incredibly helpful and quick to respond and everyone we dealt with was very friendly and professional. Everything went through on the agreed date, without a hitch. Excellent service and would highly recommend - thank you!
Deborah Wiltshire
11:47 22 Nov 17
Very efficient service, experienced no problems at all. My remortgage went through on the date originally agreed. I received regular updates & I liked being able to review progress on the online tracker. Excellent service, would highly recommend
Jagtar Pandha
21:40 17 Nov 17
We were recommended Enact Conveyancing through a friend and were told they would be a great option for us buying our first property, and boy were they right. Our conveyancer Abbey to care of our case once all of our initial paperwork was sent off. The entire process was outlined to us in a clear a methodical way, which was supported by the excellent online portal with instant messaging, document repository and activity and progress to completion tracker.
Given it was our first property, we were obviously anxious about the whole process given the many horror stories out there and unresponsive solicitors. But Abbey most definitely smashed the old misconception with great communication on a sometimes daily basis and when we needed a response most. If she wasn't available, the team at enact were quick to respond or get Abbey to call back.
Another thing to note for first time buyers, a lot of the painful and confusing paperwork is done upfront so you don't have to worry once you've completed. Just be prompt with responses and Abbey & team will get everything across to the vendors quickly.
Excellent value for money for the quality of service provided with results. Enact Conveyancing would certainly be my first choice in the future.
Nic Molteno
20:07 13 Nov 17
I am sure that fact that service was free provided by my new mortgage provider played a part but I found these guys efficient and easy to deal with. Online tracker makes it really easy and no chasing needed. Offer to completion in under a month. Would use again.
Dave Radcliffe
12:11 08 Nov 17
The solicitor managing the purchase of my new home was Abbey and she was great. What I thought was going to be an easy process turned out to be very frustrating dealing with my lender and the sellers solicitor. Throughout all this Abbey persevered, chased things daily, responded to my queries promptly, calmed my frustrations, and eventually managed to push things over the line. I am sure they were sick of me in the end as I was calling daily for updates however I was always able to get through immediately and be passed to Abbey or alternatively if Abbey wasn’t available I would receive a prompt response via the online portal. I’d fully recommend Enact for conveyancing, and I would definitely use them again. I’d also request Abbey T.
Dave
Wakefield
Mark Giles
22:13 07 Nov 17
Having recently completed my re-mortgage, Enact Conveyancing made the whole process so easy and stress free. The web site that Enact have allows customers to have up to date information as to where they are up to in the process. Confident in the knowledge that you are being looked after by knowledgable professionals who are never too busy and always on hand to deal with any queries or questions that you may have. I would 100% recommend Enact Conveyancing to anyone.
Kerrie Harvey
19:43 02 Nov 17
Received an efficient, professional and courteous service from start to finish in our remortgaging application. The tracking tool is ideal for maintaining focus and to ease communication, and though the speed at which we turned around our requirements would have helped, nonetheless our case was worked on daily and any queries answered and resolved promptly. Believe our entire process was turned around and completed in less than 3 weeks with no stress involved. In our opinion, a perfect customer service experience.
Ray Price
15:37 24 Oct 17
Enact acted on behalf of my bank during our recent remortgage. Although I didn't instruct them myself, they were extremely proactive and provided us with regular updates on progress. The advisers I dealt with were always very courteous and informative. Based on our experience, I would most definitely recommend their services.
Fraser Ball
13:48 18 Oct 17
enact were absolutely superb. I've not been through this process for a while, but having an online portal where you can get a status of where you are in the process is great. No more exchanging of telephone calls and missed voicemail messages. I would definitely recommend enact to anyone.
Del Joseph
15:21 11 Oct 17
Anyone who has taken a mortgage knows how complicated the conveyancing process could be -- ah ha - but that is if you choose the wrong firm.
Enact made the process easy to follow with the completion percentage guide extremely helpful. Communication was very effective and quick.
I will use them again and would highly recommend them to friends and family.
Del
Emily Joseph
20:51 04 Oct 17
I recently switched mortgage providers and Enact handled the transaction for me. They have a really easy to use site where you can track your progress and see what is happening, and when. They dealt with all the paperwork, kept me up to speed with what was happening and communicated with me whenever anything needed signing. They were always polite, professional and took all the stress out of switching. I can't recommend Enact enough and will definitely use them next time I am due to switch.
Michael Newell
13:43 03 Oct 17
Enact conveyancing recently dealt with my remortgage.
I was really impressed with Enact's efficiency throughout the whole process, they were proactive throughout and brought the transfer date forward by four days, ensuring that the additional interest from my previous mortgage suppliers, at the end of the fixed rate term, was kept at a minimum, I only paid one days additional interest and this was due to the fixed date ending on a Sunday. All went according to plan and like clockwork. A1 rating from me. Thank you Enact & especially Jasmin.
David Humphrey
15:00 26 Sep 17
Outstanding service. Very efficient and friendly staff. All of my calls were answered quickly, and on every single occasion the person who answered the phone was able to help, so I did not get bounced around or put on hold, and they were friendly too. They kept me informed every step of the way. I would happily recommend Enact Conveyancing to anyone.
Bernie Sadler
14:37 14 Sep 17
I was extremely impressed with the service I received from Enact. It was efficient, courteous and the whole transaction was far smoother and quicker than I have experienced in the past with other conveyancing firms. I would definitely use Enact again and would have no hesitation in recommending them to friends & family.
Mary Juniper
13:52 14 Sep 17
FAB U LOUS Service, I was referred to Enact by Nat West on the 23/08/2017, I selected to use their online case tracker which was brilliant, I would get an email advising me every time there was an update on my case. My case handler Josh, was superb he was polite at all times of communication, kept informed all the time and even assisted me in answering what must have seemed like stupid questions to him. My re-mortgage completed on the 12/9/2017. I would certainly not hesitate to use Enact again they made everything so easy
Gee James
17:29 12 Sep 17
Halifax put us on to Enact to complete our remortgage and from start to finish it look less than 4 weeks! Amy was helpful and answered all my questions and i never waited more than a day for a reply. I would feel confident using Enact again
Chris Hays
10:53 21 Aug 17
We used this company to assist with a remortgage. Everything went smoothly, where possible they give you the option of scanning documents in online to save time which is brilliant and easy to use. I needed to speak to them on one occasion and the person I spoke to was friendly yet professional and was a pleasure to speak to. The whole process was quick and without any difficulty.
Alan Grange
10:24 21 Aug 17
As easy as conveyancing gets. On line with the ability to scan and send certain documents via your personal online tracker case. Simple and effective and completed at an amazing pace. Our re-mortgage was completed in 12 working days. Perfect. Would not hesitate to use Enact for any future needs.
Beverley Picariello
10:23 21 Aug 17
Our remortgage was handled by Enact and, from start to finish, they provided a superb service. Their online tracker service kept us updated throughout the process, providing a quick and easy platform for the exchange of documents and messages. Communication was courteous and efficient at all times and we were very pleased to complete in less than two weeks. We would recommend Enact unreservedly.
julie moxon
10:29 14 Aug 17
What a fantastic service provided by enact conveyancing recently the company were prompt and efficient answering any queries I had during the process. All correspondence was answered immediately and they kept me up to date with the whole process from Argos beginning to end I would certainly recommend the company without hesitation. Julie moxon
Philip Morris
13:39 10 Aug 17
Went through a remortgage with Enact. It went smoothly, quickly and with no stress. All queries dealt with promptly. Web tracker was very useful. All documentation and instructions were clear and easy to follow. Rachel handled my case and was friendly and helpful, as were the other members of the team I dealt with. Would definitely recommend and would certainly use them again.
Peter Jackson
07:03 27 Jul 17
Really impressed with the service received from Enact. The web portal was clear and it was easy to follow progress. Communication was regular and helpful. The whole process felt smooth and stress free. Very positive experience throughout.
Tina Holtom
12:37 26 Jul 17
An excellent service, being able to log in and look at your case is brilliant, enact noted everything that they did so I was always updated and if I asked a question it was always answered the same day.
In addition if you phoned them they always answered and were always helpful.
A very efficient service, I would recommend to anyone and everyone.
Lisa Mccann
09:35 14 Jul 17
My husband and I have just remortgaged and I have to say we are absolutely overwhelmed with enact conveyancing. From start to finish every step of the way has been stress free. There is always someone to talk to and with our busy lives the online case tracker is fantastic. Every step of the process we have been updated accordingly.
Catherine and her team and Salma who I spoke to this morning have been so helpful through out. If anyone is thinking of remortgaging or moving home please don't look anywhere else. These guys are amazing can't thank you all enough.
Lisa McCann
Wendy Lee
11:43 21 Jun 17
Annie and her team provided a very easy transparent service, my mortgage was complete within 2 weeks!
Someone always answered the phone within 10 seconds, uk based call centre, all my questions were answered promptly and I was kept up to date every step of the way, even when Annie wasn't available her colleagues knew everything from notes to be able to assist and never was I told they couldn't help.
I highly recommend enact to anyone they also have a online system where you can check status and you get alerts with updates, easiest transaction by far and took the stress out of such a huge commitment.
To be honest I had never heard of enact previously and I will say that I will use them again in the future and will recommend family and friends as it simply just couldn't be easier!
Well done!
Glyn Hewitson
14:28 13 Jun 17
Excellent service from start to finish. Keep you informed at each stage of the process via text messaging and e-mails. Fast, effective service who I will gladly use again. Rachel Clark who completed our service was excellent throughout. Highly recommended
Lisa Smith
20:48 08 Jun 17
I had a very positive experience with Enact Conveyancing. The bank with which we re-mortgaged retained Enact. A person from Enact contacted me by telephone soon after to introduce the company and explain what would happen next. They then offered me the option of using their online case tracker. This turned out to be a brilliant tool. As I have a toddler at home, I find it difficult to make telephone calls during normal working hours. The online case tracker allowed me to log on and monitor the status of my mortgage application at a time that was convenient for me. It also allowed me to check that they had received documents I posted without my having to telephone.
sjbdigital
17:29 30 May 17
Very smooth transition when changing mortgage providers. The process was completed with impressive speed and with regular text updates. Their service was provided free by the mortgage provider, but I would have no hesitation in paying for their help in the future. I cannot recommend them highly enough.
Cheryl Jackson
17:54 22 May 17
This is the 2nd time this year that I have used Enact as my solicitors for my mortgages and all I can say is they have been fantastic on both occasions.
Easy to get in contact with with a online tracker that lets you know exactly where your application is at anytime.
I would highly recommend these and would defiantly use them again
Neil Lewis
15:48 19 May 17
Enact were assigned to us as part of our remortgage with NatWest, and we were extremely happy with the service. Having had issues getting information from several other legal firms in the past, it was refreshing to have all the updates available automatically via their online tracker. When we had additional questions Lydia was quick to respond, both via the tracker and by phone, so we always knew what was happening. Would definitely recommend Enact and especially Lydia for their great service.
Sharon Thornton
16:52 10 May 17
I've been really impressed with the Enact Conveyancing team and their online case management system through my re-mortgage. Great communication, easy to see what's happening. Great service from start to finish. Would highly recommend
Helen Larkin
20:04 09 May 17
I have recently remortgaged and used Enact Conveyancing, it was so easy. They kept me up to date regularly via email. Any question I had I would email before I went to work An by the time I came home I had a reply. They are very professional and made my remortgage a pleasant experience. Thank you.
Gary Markham
09:24 08 May 17
We are very impressed with the service we received by Enact during the course of our mortgage transfer.
We were kept informed throughout the process, and more importantly the Team dealing with us were clear, professional and helpful. Also the speed in which they dealt with this transfer was impressive too.
This level of attention bolstered our confidence and made what could have been an over bearing move a simple and gratifying one.
We would have no issues in recommending Enact.
halnar1
07:12 07 May 17
Great service ?? The transition to the new mortgage lender was done so efficiently without me getting involved in the hassle. Customer service was absolutely wonderful. I would definitely recommend to everyone. Keep up the good work??
adrian streete
21:19 03 May 17
Fantastic company with a fast and friendly service.
Completed a remortgage in just 8 days thanks to their support and close attention to detail. Going above and beyond the call of duty to help.
I would recommend them to everyone. Yeah my case was fairly straightforward, but with their active online service and realtime updates.Documents were immediately viewable or printable. Saving an enormous amount of time and ensuring secure transfer of timely information.
I would thank them individually but it just wasn't possible.
I you decide to use them, you won't be disappointed
David Huggett
16:52 03 May 17
An efficient service in which I was kept well informed throughout. Deadlines and the stages of the process were clearly explained from the outset. The case tracker enabled quick updates and communication throughout the remortgage process. Well done Enact, great work. Thanks
nav panesar
14:20 02 May 17
My whole experience from the beginning to the end with Enact has been a very positive one. Each and every member of staff that I spoke to was an absolute pleasure to speak to. They were helpful and patient when helping me to understand some of the forms I needed to fill in. Anytime they needed to get back to me with information they did so in the timescale that they had promised. I only wish I had the names of all the people that I had spoken to so I could thank them personally for a painless and easy transfer of mortgage experience! Thank you Enact you have been wonderful!
Gill Galloway
11:20 27 Apr 17
We recently completed a remortgage and I was very impressed by the service at Enact. Our contact Amy provided regular updates through the online portal (which was great by the way), and made sure we were always kept in the loop. They were quick and efficient and exceeded expectations on timescales. Would highly recommend them.
David Williams
12:41 20 Apr 17
Enact were commissioned by Cumberland Building Society to carry out the legal aspects of the transfer of my mortgage to Cumberland BS from another provider. They undertook this work very efficiently and completed the process quickly. Their on-line portal allowed me to read a range of documents and to keep up to date with progress. Overall this was a very straightforward process for which I am most grateful.
James Hawkins
09:40 15 Apr 17
Enact were thoroughly professional when handling my recent remortgage.
Regular, secure communication through a comprehensive online service was backed by a very personal touch.
Hayley Davidson always made the extra effort when oddities that cropped up.
In sum, I felt well looked-after throughout and would not hesitate to recommend Enact Conveyancing.
Clive Parker-Skelhon
14:51 21 Mar 17
The whole process of our re-mortgage was made so easy due to the expertise of Miss. Paris Smith and Enact.
The progress tracking and interaction was daily, and I felt very much in totally capable hands.
The whole process was completed within 6 weeks.
I would heartily recommend Enact to my friends. A super job, expertly done.
Emily Motteram
18:10 15 Mar 17
Enact conveyancing offered a high standard of service throughout my remortgage process. My case was dealt with quickly and efficiently. Extremely helpful staff, especially Lydia. I would not hesitate to recommend them to family and friends.
Jenine Kendall
15:19 15 Mar 17
My experience with Enact is a great example of decent customer service during what could potentially be a stressful time. They reacted quickly to any messages I sent and I found the app where I could track documents and responses, very user friendly. Lydia in particular was very friendly and made every effort to help me with any request I had, as quickly as possible. I would happily use their services again and highly recommend them based on this experience.
Poli Avramidis
09:29 13 Mar 17
A very efficient, speedy and courteous service from start to finish. Enact handled my case professionally, dealt with with everything necessary and handled a specific issue that arose swiftly and effectively. If there is a criticism that would be the not so efficient (somewhat rushed and inaccurate) valuation of the property. Although it did not affect my mortgage application, it could have created problems elsewhere due to how low the property was valued.
Overall, a great service and highly recommended.
Mark Jones
21:00 01 Mar 17
The taking out of a mortgage is not a 'simple' or necessary a 'given' experience for most people. I found the communications and updates with the team and my case manager succinct and helpful. I had no trouble in completing my re-mortgage through this company. When I telephoned the person who answered was courteous and knew immediately why I had telephoned them (often at their request). The whole transaction was smooth, painless and delivered within the time frame. No waiting, no hassle. I can endorse this business as one i would se again.
Helen Palfreyman
19:09 27 Feb 17
Enact were very efficient and kept me up to date with the process of my mortgage. When I asked for someone to contact me they did at the time and with the method I asked for. My mortgage was completed within the timescale I expected only delayed by myself taking time to get things signed or printed off. Daniel Craig was the member of staff that over saw the final stages of the mortgage and he contacted me to give me the news. I appreciated his patience and help with the completion of my mortgage.
Tom Bowcock
12:22 20 Feb 17
Enact conveyancing offered an exceptional level or service from start to finish. I was well informed throughout the process and the company's dashboard was simple to understand and made it easy to know what was required next. The method of email notifications and actions were fantastic, could not have been better.
Kalsoom, the representative of enact of was acting on my case was very professional and helpful. The efficiency in responses to my queries and the overall customer journey was excellent.
Would not hesitate in choosing enact again.
Sarah Archer
15:16 14 Feb 17
What a fantastic service! My broker didn't sound sure when she told me Enact were doing the conveyancing, but I was chuffed with the experience. They have a brilliant system which lets you see exactly where things are in the process, it also has a document repository where you can upload stuff and you can read letters from them. You are assigned a case handler by name, and you can message them through the system as well as book a call on the phone. They hand held us through the technical bits, and were proactive in keeping us updated. I wouldn't hesitate to use them again in future, or recommend them to others. Thanks to Billy Yu and Enact, for a smooth and painless process!
Veronica Jones-Mathias
13:29 01 Feb 17
It is my pleasure to write this review. It is a rare treat to be serviced by such a professional outfit these days. A company that is not only prompt, professional & thorough, but also one that makes you feel confident that everything is being completed properly. They took full ownership of our transaction and it really could not have been easier for us. My contact was Paris who was nothing short of brilliant. I would highly recommend using Enact for any of your conveyancing. I know we will definitely use them again. Thank you Paris for all that you did for us. Enact are lucky to have you!
Delivering a service we would want to receive ourselves
Our commitment to excellent service has helped us to become one of the largest and most successful remortgage providers in the UK.
Our specialist conveyancing knowledge and experience means we are trusted by lenders across the mortgage market to carry out the ‘legal bits’ that sit behind your remortgage and we successfully handle thousands of cases every month.
Once your new chosen lender has instructed us to act in your remortgage, we get to work immediately, often having made our initial checks with the Land Registry and discussed the results with you on our welcome phone call by the end of the first day. Our streamlined processes and advanced technologies mean we can usually move as fast as you want to.
Furthermore, our market leading case tracking service enables you to complete our paperwork online, offers you the ability to upload documents you need to get to us, and allows you to contact your dedicated case handler through secure messaging, or even Skype at a time convenient to you.
Our paperwork is simple to understand and your case handler is available to talk to at every step of the way.
Help with Your Remortgage
- Mortgage Payment ProtectionMortgage Payment Protection If you found yourself unable to work due to an illness, injury or redundancy, chances are you’d struggle to make your monthly mortgage payments. If you have mortgage [...]Read more
- Guiding you through your remortgageYour Remortgage – guiding you through the process. Confused about how a remortgage works? We know moving to a new mortgage lender can be a daunting prospect, especially if you’ve not done it for [...]Read more
- Remortgaging – how long does it take?Are you unsure about the remortgage process? Do you have questions about how quickly things happen? This article will clear up any confusion, answer some of the most frequently asked questions [...]Read more
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Mrs Mollard
Really friendly and very helpful. It has been a pleasure to deal with you.
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Miss Ochepa
Excellent and professional service.
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Mrs Tabbinor
Seamless service, quick and efficient
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Mr Mahmood
Cannot fault the service. I was well informed throughout. Deadlines and the stages of the process were clearly explained. queries were answered promptly. Service was efficient. Excellent service
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Mr Taylor
Wish it always could be this simple. Didn't have to take any time off work to visit a solicitors office, all done on-line. Thank you.
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Mr Magerramov
Highly professional and very friendly service. It was very easy and understandable from the beginning to the end. I'm highly satisfied and will definitely use your service again and will recommend to my friends. Thanks a lot for great work. Excellent company, professional people and amazing service.
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Mrs Jlassi
I found your service fantastic, I was notified at every point of what was going on with my remortage. I was able to track the progress anytime I wanted to use the online case tracker. I would highly recommend your service.
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Mr Shaheen
"I kept sitting relaxed and all job was done without any problem.Case progress was very frequently updated and explained.The last call from the concerned person was excellent and well explained. Wonderful"
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Mrs Chester
Excellent service in every aspect from start to finish.
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Mr Hiscox
Very good service from yourselves.
Remortgaging in figures
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K
Over 1.2 million transactions since 2000
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billion
We have handled more than £100 billion since our formation
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%
On average we arrange 1 in 4 remortgages in England & Wales
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/10
We are trusted to provide conveyancing services for 8 of the UK's 10 largest lenders
Manage your remortgage online
Case Tracker simplifies the process of remortgaging a property by giving you instant access to vital information and alerts about the steps you need to take.
This market-leading service enables you to complete our paperwork online, offers you the ability to upload documents you need to get to us, and allows you to contact your dedicated case handler through secure messaging, or even Skype at a time convenient to you.
Not sure what to do next?
We can be contacted 8am – 8pm Monday to Friday and 9am – 5:30pm Saturday to discuss any queries you may have about your remortgage.
