CUSTOMER SERVICE ADVISORS
LEGAL ASSISTANTS (Remortgage)
For details on how to apply [click here]
JOB DESCRIPTION
JOB TITLE: Team Player (Customer Service)
GROUP: Shared Services
REPORTING TO: Team Leader
OVERALL RESPONSIBILITY: Responsible for resolving queries in an efficient way and adhering to set service standards.
DUTIES:
This does not set out every responsibility but provides an overview of the main areas of responsibility.
- Liaising with institutional lenders, borrows and legal firms in relation to Remortgage applications.
- Answer all queries within service levels.
- Liase with customers throughout the Remortgage process.
- Liaise with legal teams to ensure all service levels are met.
- Liaise with financial institutions in obtaining information.
- Input of data onto the computerised system.
SKILLS
The following skills are essential:
- Excellent communication and customer service skills.
- Ability to meet tight deadlines and targets and work under pressure.
- Good data input skills.
- Good team play, but also ability to work on own initiative.
- Good attention to detail.
- Good organisational skills.
- Previous customer service experience.
The following skills are desirable:
- Experience of working in a high volume environment.
- Mortgage Knowledge.
QUALIFICATIONS
The following qualifications are essential
- GCSE Maths and English (Grade C or above)
JOB DESCRIPTION
JOB TITLE: Team Player (Remortgage Legal Assistant)
GROUP: Remortgage
REPORTING TO: Team Leader
OVERALL RESPONSIBILITY: Processing a caseload of remortgage files quickly and efficiently.
DUTIES: This does not set out every responsibility but provides an overview of the main areas of responsibility.
- Telephone liaison with the client, borrowers and other external institutions.
- Work towards the achievement of monthly completions targets whilst maintaining high quality standards.
- Identify and take ownership of potential problems, reporting the problem to your Team Leader.
- Where possible, identify process improvements.
- Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and a highly professional level.
- Update of case manager computer systems.
- Correctly interpret redemption statements and search results.
- Date-set of files
- Draft Transfer of Equity and Deeds of Postponement.
SKILLS
The following skills are essential:
- Excellent communication and customer service skills.
- Ability to meet tight deadlines and targets and work under pressure.
- Good team play, but also ability to work on own initiative.
- Good attention to detail.
- Good organisational skills.
- Good data input skills.
- Previous administrative/customer service experience.
The following skills are desirable:
- Experience of working in a high volume environment,
- Mortgage Knowledge.
QUALIFICATIONS
The following qualifications are essential
- GCSE Maths and English (Grade C or above)
We have a track record of internal
promotion/career progression, our aim being to develop our people and provide
long term career opportunities. We offer a good working environment, excellent
training and a competitive salary and benefits package.
If you are interested in applying for any of the
above vacancies please email your covering letter and CV to a member of the
Human Resources team:
recruitment@enact.co.uk
Human Resources
enact>
PO Box HK3
David Street
Leeds
LS11 5QJ
Tel: 0844 244 3844
The Human Resources team is happy to answer any of
your queries relating to current vacancies. We also welcome speculative CV's
and enquires.
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